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30-DAY UNCONDITIONAL RETURN

8AUDIO offers a 30-day unconditional return policy. So, even if you have simply changed your mind about your purchase and you wish to return it, that’s fine!

Please notify us within 30 days of receipt of your purchase via the channel which you purchased (eg. Amazon). Then simply return your products within 28 days of notifying us..

*Unwanted items must be ‘as new’ and unopened condition with all security seals and packaging intact.

DAMAGED ITEMS

Please report any visible damage to the courier or postal service upon receipt. We advise refusing delivery of visibly damaged and severely damaged products. This will mean the products are returned to us ASAP.

If the damage or defect is noticed after opening, please let us know within 28 days of receipt. We’ll do our best to resolve the situation ASAP.

WRONG ITEM?

If you suspect you have received an incorrect item, please notify us within 7 days of receipt. We’ll correct any issue ASAP!

FAULTY GOODS

Please notify us as soon as possible if you notice any fault or performance issue with your goods. We will offer trouble shoo�ng and analysis to confirm there is a fault, swiftly and courteously. If your item is deemed as faulty, we will offer returns instruction for you to send back at your own convenience.

If the items need returning to us, please do so with all original accessories and in the original packaging, if possible. If this is not possible, please repackage appropriately for transit. We cannot accept responsibility for items damaged in transit, on their way back to us.

We will promptly check all items when returned to us. Items which are deemed faulty will have a replacement offered, with free of charge shipping. Or if required, we can also offer a refund. If no fault is found, we will happily return your goods but this will at the customer’s cost.

WARRANTY

All items come with a full-12 month warranty. For all warranty claims, we’ll need proof of purchase, so please keep your receipt and proof of purchase.

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